Research on emotional Interaction Service system and Design for the Disadvantaged Groups based on China Health Care Situation

As group animals, human beings have emotional needs that we need at every stage of our lives. Emotional interaction is one of the main development trends of human-computer interaction and intelligent products in the future. Human beings hope that products can also have the same emotions as human beings to communicate with products. According to the "World Population Analysis Report 2020, 2021 and 2022", we can see that the disadvantaged groups are the most who need the emotional care and needs . The disadvantaged groups facing special difficulties such as illness, aging, physical or mental disabilities, lack of financial or economic support, and political weakness.They are facing different types of difficulties, but are receiving minimal emotional care and emotional need. In this thesis, we found that the common denominator in the lives of the disadvantaged groups and high percentage of the part is health care. The emotional need is how can get better , more suitable and convenient health care for them. Therefore, this thesis uses service design methodology to combine interactive products and service design realize their needs.Also emotional interaction enables products to understand people's emotions and give appropriate feedback,as to realize more humane intelligent services, built the whole service system for the disadvantaged group. Finally, I focuses on China's Healthcare system, According to analysis and design,I found many problems with China's existing Healthcare system, especially for the disadvantaged, which is basically in its beginning stages. Therefore,I am committed to providing better service design for the underprivileged in China's Healthcare system and establishing a New Healthcare Eco-System in China.