Topic of this research is tourism aimed at developing a portal for reservations of incoming tourist services in Italy. Tourism is a sector with a wide choice of services, customers, and opportunities. So, this work focuses on tourism and transportation in order to define a legal and social framework that is useful for every tourist stakeholder. Especially, this work seeks to define peculiarities in the contractual and social relationship between who offers commercial services and his customer with disabilities or with reduced mobility. In fact, addressing to every kind of tourist stakeholder, such as tour operators, the proposal of this work is to giving information on the latest national, European and international regulations. The goal is allowing them to offer accessible tourist packages, and accessible transportation services in order to protect the rights of customers with disabilities or with reduced mobility, and at the same time, allowing tour operators, carriers, and other stakeholders, to avoid discrimination and administrative sanctions. Why choosing tourism and transportation accessible as a topic? Area of my research is Legal and Social sciences, so the choice of the rights of persons with disabilities as a point of view for tourism services, is based on the recent European strategies for the social inclusion of persons with disabilities. These strategies have focused on self-regulate markets which for a long time have been causes of marginalisation of persons with disabilities as a vulnerable customers and vulnerable people (for their own physical, social, and economic conditions). [...]

Definition of an International Regulatory Framework aimed at Developing a Portal for Reservation of Incoming Tourism Service from China:Tourism and Transportation accessible for person with disabilities

IMPERATORE, DARIO
2019-03-28

Abstract

Topic of this research is tourism aimed at developing a portal for reservations of incoming tourist services in Italy. Tourism is a sector with a wide choice of services, customers, and opportunities. So, this work focuses on tourism and transportation in order to define a legal and social framework that is useful for every tourist stakeholder. Especially, this work seeks to define peculiarities in the contractual and social relationship between who offers commercial services and his customer with disabilities or with reduced mobility. In fact, addressing to every kind of tourist stakeholder, such as tour operators, the proposal of this work is to giving information on the latest national, European and international regulations. The goal is allowing them to offer accessible tourist packages, and accessible transportation services in order to protect the rights of customers with disabilities or with reduced mobility, and at the same time, allowing tour operators, carriers, and other stakeholders, to avoid discrimination and administrative sanctions. Why choosing tourism and transportation accessible as a topic? Area of my research is Legal and Social sciences, so the choice of the rights of persons with disabilities as a point of view for tourism services, is based on the recent European strategies for the social inclusion of persons with disabilities. These strategies have focused on self-regulate markets which for a long time have been causes of marginalisation of persons with disabilities as a vulnerable customers and vulnerable people (for their own physical, social, and economic conditions). [...]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11581/428640
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