Policy makers and performance management in e-government domain

This article examines the current and future development of (e)government policy making, and the critical role that measurement and impact analysis has in this. There is a clear movement from an almost exclusive focus on the efficiency impacts of e-Government for government itself to more attention being paid to effectiveness impacts, as well as to wider governance impacts. This is going hand-in-hand with a change away from measuring only the inputs and outputs of e- Government initiatives towards much greater emphasis on analyzing and measuring the outcomes for constituents and the impacts for society as a whole, for example through increased public value. In addition, the article considers likely future e-Government measurement trends which involve moving both policy target setting and measurement from central government to local government, from the back-office to the front-office, and to front- line professional staff, whether care or medical professionals, police, community workers, teachers, etc. Taking this further, it also seems likely that in future constituents themselves will also be involved in policy target setting and measurement when directly related to their own use of public sector services and facilities.