Quality is emerging as a promis-ing approach to promote the development of services in e-Government. A proper Quality of Services is mandatory in order to satisfy citizens and firms’ needs and to accept the use of ICT in our life. This paper describes our ongoing research on QoS run-time measurement and preliminary ideas on the appliance of run-time monitoring to guarantee assurance of service applications. For this purpose, we also define and describe a formal model based on a set of quality pa-rameters for e-Government services. These parameters can be useful both as a basis for understanding and assessing competing services, and as a way to determine what improvements are needed to assure citizens and firms satisfaction.
A Formal Model for Quality of Service Measurement in e-Government
CORRADINI, Flavio;MARCANTONI, Fausto;POLZONETTI, Alberto;RE, Barbara
2007-01-01
Abstract
Quality is emerging as a promis-ing approach to promote the development of services in e-Government. A proper Quality of Services is mandatory in order to satisfy citizens and firms’ needs and to accept the use of ICT in our life. This paper describes our ongoing research on QoS run-time measurement and preliminary ideas on the appliance of run-time monitoring to guarantee assurance of service applications. For this purpose, we also define and describe a formal model based on a set of quality pa-rameters for e-Government services. These parameters can be useful both as a basis for understanding and assessing competing services, and as a way to determine what improvements are needed to assure citizens and firms satisfaction.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
