Semantic-based eService Delivery for eGovernment Domain

This paper intends to show the implementation of a solution offering customer-oriented services in a Web portal developed by Marche Region, the Tecut portal [Tec, 2007]. Representing and processing semantic information regarding individual documents is desirable but not enough. To improve the efficiency and reusability of users’ work with Web-based information management systems, it is essential to handle a shared document collections. A semantic-base approach on the so-called “Life Events”, LEs here after, is followed to drive pro- posed features. Our proposal allows several advantages such as automatic services composition, advanced searching mechanisms, new functionalities as well as a better usability from the point of view of end users. Summing up, our approach provides a more friendly users support for eGovernment services. Finally, from our experience, we conclude that the introduction of semantic based LE portal based on intelligent documents facilitates the support of eGovernment solutions in a holistic manner.