The current e-government scenario presents mature technology oriented implementations of services, which nevertheless are not used as expected by citizens. In this paper we elaborate on e-Government Digital Services quality improvement and on how it could be possible to increase service usage. In particular to address this issue we have developed a quality framework and a novel approach binding user-friendly notation and formal verification techniques. It is possible then to automatically verify the quality level reached by a defined Business Process, related to digital service delivery, with respect to the quality framework. The approach has been implemented in a plug-in for the Eclipse platform and it has been applied to real case studies. In this paper we report and discuss the results we obtained from the conducted experiments.

Improving e-Government Business Processes Applying Formal Verification

CORRADINI, Flavio;POLINI, Andrea;POLZONETTI, Alberto;RE, Barbara
2010-01-01

Abstract

The current e-government scenario presents mature technology oriented implementations of services, which nevertheless are not used as expected by citizens. In this paper we elaborate on e-Government Digital Services quality improvement and on how it could be possible to increase service usage. In particular to address this issue we have developed a quality framework and a novel approach binding user-friendly notation and formal verification techniques. It is possible then to automatically verify the quality level reached by a defined Business Process, related to digital service delivery, with respect to the quality framework. The approach has been implemented in a plug-in for the Eclipse platform and it has been applied to real case studies. In this paper we report and discuss the results we obtained from the conducted experiments.
2010
9783906129594
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11581/233097
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