In this paper we present e-GovQoS, an ontology to specify “quality model” for digital e-Government services suitable for quality evaluation, monitoring, discovery, selection and composition. It takes into account a taxonomy for formal representation based on quality parameters and a mathematic model. Our ontology is significant for the realization of a community in which “user satisfaction” is a key element for governance development. Moreover, e-GovQoS can be a base element for a federated reality in which reuse, interoperability and cooperation are fundamental concepts.
E-GovQoS: an ontology for quality of e-Government services
CORRADINI, Flavio;POLZONETTI, Alberto;DE ANGELIS, FRANCESCO;RE, Barbara;
2006-01-01
Abstract
In this paper we present e-GovQoS, an ontology to specify “quality model” for digital e-Government services suitable for quality evaluation, monitoring, discovery, selection and composition. It takes into account a taxonomy for formal representation based on quality parameters and a mathematic model. Our ontology is significant for the realization of a community in which “user satisfaction” is a key element for governance development. Moreover, e-GovQoS can be a base element for a federated reality in which reuse, interoperability and cooperation are fundamental concepts.File in questo prodotto:
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